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Telephone Operator

  • Dubai

Bab Al Shams Desert Resort

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

To initiate intentional guest interactions by welcoming each guest in a sophisticated manner.

Key Duties And Responsibilities
To welcome each guest in a sophisticated manner
To initiate guest interaction by introducing yourself and starting conversation by asking how you may assist the guest (all greetings must be culturally/locally appropriate)
To adhere to the department’s Standard Operating Procedures at all times
To be aware of the departmental fire evacuation procedures
To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times
To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls
Contact appropriate individual or department ( Bell attendant, Front Desk, Housekeeping, Engineering, F&B, Security/Loss Prevention) as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Respond to special requests from guests with unique needs
Develop and maintain positive working relationships with others
To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported and all current VIP guests, hotel promotions and room rates
To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel
To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
To handle minor guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to forward all complaints and incidents properly to the Guest Service Executive and to ensure that the Front Office Manager is fully informed about all complaints/issues
To work in a safe manner and to keep work related accidents and sick leave to a minimum as well as to adhere to all laws & regulations of the UAE at all times
To be fully aware of the hotel’s credit policy and to adhere to all aspects of the credit policy at all times
To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests
To interact and communicate with guests & colleagues in a courteous, friendly, open and honest manner at all times
To be fully aware of all hotel policies, procedures and government rules & regulations and to maintain good relations with the police and other local authorities at all times
To be consistently well groomed & professional in appearance and to wear the appropriate uniform and name badge at all times
To attend departmental meetings and hotel training programs as and when needed or instructed
To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management
To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information
To be fully familiar with the hotel and conversant with all hotel services and the opening & closing times of all outlets
To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest-focused manner
To anticipate our guests’ and visitors’ needs whenever possible and to act pro-actively to provide them with the best possible hotel experience
Skills, Experience & Educational Requirements
Minimum High School Graduate
Hotel Management graduate or Front Office operations certification.
2 years in a similar position in a five-star hotel.
Strong orientation towards customer service
Highly organized and proactive
Effective Communication
Attention to detail
Problem solving and decision making
Leadership skills
Customer focused
Interpersonal skill

Join a team that is warm , caring , connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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