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Sharaf DG

Supervisor Sharaf DG Dubai.

Job Summary & Purpose:

Manage business operations in their assigned area to run smoothly. Ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations.

Job Description:

  • Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
  • Provide detailed information about plan features, benefits, and pricing to potential clients.
  • Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
  • Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
  • Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
  • Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
  • Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
  • Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
  • Supervising the daily Store operations.
  • Managing the workflow of the team of CSR and DM, creating team schedules and delegating tasks.
  • Manage staff performance, monitoring the ongoing work.
  • Responsible for all KPIs vs target for the Store as per set benchmarks.
  • Train the employees to work efficiently to ensure smooth and continuous operations.
  • Ensuring that business goals achievements, deadlines and performance standards are met.
  • Compliance management, daily/monthly reporting as per format
  • Ensuring that the employees are following safe work practices and company standards.
  • Set targets for team, Assess the work performance and identify areas of improvement and do OTJ training.


  • Experience (Yrs & Field) : 3+ years’ experience in Telecom/sales.
  • Educational Qualification : Graduate

Skills & Abilities :
• Smart, presentable and with excellent communication skills.
• Understanding of asset management principles
• Knowledge of maintenance techniques.
• A proactive attitude. Conflict Resolution
• Time and Priority Management.
• Leadership & Problem Solving.
• Flexibility.

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