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Service Technician

  • Dubai

Danfoss

Job Description

Applications are invited from suitably qualified candidates for a Service Technician opportunity based in Dubai, United Arab Emirates. You will be responsible for servicing, installation, commissioning, troubleshooting, and repair of heat exchangers installed in various customer locations in the Middle East and Africa region.

This is a full-time job and the role reports to the Service Manager – MENA.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

Perform heat exchangers service, maintenance as required and assigned.

Perform all on-site activities related to installation, commissioning, and attend to customer complaints.
Perform the troubleshooting, repair of heat exchangers in the field and identify all issues.
Communicate with the onsite customer to ensure relation are handled professionally.
Handle all required tools, documents, communication, paperwork, reporting required for successful job execution.
Maintain equipment cleanliness and ensure proper housekeeping on job sites.
Comply with all company and customer safety procedure in line with HSE requirement, Quality and all the company policy, procedures, work instruction and guidelines.
Comprehend customer requirements and make appropriate recommendations/briefings.
Compile a field service report on the findings and ensure that it is signed by the customer.
Build positive relationships and trust with customers and clients.
Keep information confidential
Maintain weekly and monthly records of activities and tasks.
Document the equipment serviced, parts used, travel/site hours, and expenses to support customer invoicing.
Team up with colleagues and other team members

Background & Skills

The ideal candidate possesses these skills.

One year diploma in mechanical or equivalent courses.
4 to 5 years of hands-on field service experience, mechanical experience that includes solid mechanical skills and technical aptitude
Ability to troubleshoot, repair and service technical equipment
Install, startup and shut down equipment in accordance to company and customer safety procedure
Ability to work flexible hours and to adapt to changing work schedules as per the requirement.
Has the ability to learns new technical and maintenance skills easily.
Works with customers and has excellent customer service skills.
Collaborates with managers and service technicians has strong interpersonal skills.
Good time-management skills.
Communication skills.
Organization skills, with an ability to stay focused on assigned tasks.
Fluent in English.
Basic PC skills
Role requires ability to lift heavy items and perform tasks requiring physical strength (climbing, standing, equipment use)

Employee Benefits

We are excited to offer you the following benefits with your employment

Paid vacation
Personal insurance
Communication package
Opportunity to join Employee Resource Groups

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

To apply for this job please visit jobs.danfoss.com.

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