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Senior Manager Operations Control Center

  • Dubai

Wizz Air

Senior Manager Operations Control Center, We are committed to making sure that everyone, everywhere can benefit from travelling at the lowest prices, while keeping the social, economic and environmental impact of our operations in mind. Our strategy is built on low fares and a diverse network, supported by efficient and sustainable operations and high-quality customer service

WIZZ is a fresh, vibrant & contemporary brand, we are confident & not shy
We always strive to break out of category & think outside the box
Our 5 brand values lead the way:
Inclusivity – We collaborate together to achieve our goals
Positivity – We are an optimistic, happy, inspired and inspiring team
Dedication – We have an entrepreneurial ‘can do’ attitude: we take individual & collective ownership and are accountable for everything we do
Integrity – We hold ourselves to the highest possible standards of business ethics in everything we do
Sustainability – We strive to be the greenest choice of air travel and work hard on continuously decreasing our environmental footprint

Purpose of the position:
The candidate will be responsible for the management and control of the day-to-day flying program, delivering the flight schedule while maximizing roster efficiency and stability in compliance with regulatory requirements.
Place in the organization:
The Sr Manager Operational Control Center reports to the Head of Operations.

The Sr Manager Operations Control Center is responsible for:

The proactive and reactive contingency planning during times of disruption to the flight schedule.
Defining Ops recovery protocols and following the implementation within OCC.
Establish corrective action plans where non-conformities are identified.
Manages a team of Duty Managers, Navigation Officers, Crew Controllers and Crew Logistics Coordinators who are responsible for ensuring the flight schedule operations.
Maintain effective communication between the OCC, Crew Control and all other company departments and ensuring excellent communications links are established and maintained with all Crew, both Flight Deck and Cabin Crew.
Achieve KPI’s and Targets set out under Wizz Air annual objectives scheme
Review schedule performance and delay statistics to identify and recommend adjustments.
Ensure that all staff members are trained by coordinating the OCC initial and recurrent training process and effectively deploy the various rules and regulations that govern flight safety and effective completion of the flight schedule (crew rules, rest requirements, aircraft limitations and airport / airspace restrictions).
Monitor OCC staff to ensure goals, standards and targets are set and achieved. Encourage personal development, training and manage the cross functional process.
Maintain and monitor the day to day integrity of all Operational systems.
Actively participates in crisis management situations.
Provide management reports and trend reviews in areas such as sickness, leave, hotel & logistical requirements and costs.
Skills and competencies:
“Can do” attitude
Work well under pressure
Decision-making skills
Attention to detail
Demonstrated commitment to a Safety Management System
Teamwork skills
Proficiency in MS Office

Please note we can only accept applications for this position from UAE Nationals
Minimum 4 years experience in aviation operations, including maintenance topics and flight dispatch, with 2 years minimum of OCC experience.
Proven ability to work effectively in a complex, dynamic, fast-paced environment
Knowledge of both Operations Control, Crew Dispatch and FTL’s
Understanding and knowledge of Flight planning
Understanding and knowledge of Aircraft performance
Confident in spoken and written English
University Degree

Knowledge of AIMS
Valid GCAA Flight Dispatcher Licence or foreign convertible licence

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