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Guest Experience Leader – Front Office

  • Dubai

IHG Hotels & Resorts

About the job
Do you see yourself as a Guest Experience Leader for InterContinental Hotel® Dubai Festival City?

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day:
Supervise front office operations during assigned shift
Supervise cashiering activities during shift
Keep updated on financial targets & compile occupancy statistics
Supervise Group Bookings
Assist in handling guest complaints
Be familiar with property safety, first aid and fire and emergency procedures
Instructing staff in credit policies and cash security procedures
Conduct job trainings in accordance with departmental standards
Provide constructive feedback & assist in performance appraisal discussions
Enhancing team performance through coaching & advising the staff

What we need from you:
Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Fluency in the English language – extra language skills would be great, but not essential.
Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
Flexibility – night, weekend and holiday shifts are all part of the job.
You’ll have a high school diploma/qualification or a bachelor from university within a relatable field.
Experience – ideally, you’ll have spent at least two years in a front desk or guest service position in a 5-star property.
Ability to work independently and within a team environment.

What you can expect from us:

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

To apply for this job please visit

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