IT Support Specialist

Job Description:

• Provide technical support and troubleshooting assistance to end-users regarding hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Document support tickets, resolutions, and procedures in a help desk system.
• Collaborate with IT team members to escalate and resolve complex issues.
• Conduct user training sessions and create support documentation as needed.

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Job Requirements:

• Associate degree or relevant certifications in Information Technology or related field.
• Proficiency in operating systems (e.g., Windows, macOS, Linux) and office productivity software.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to work independently and in a team environment.