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IT Support Specialist

  • Dubai

Industry: IT/Computers – Software
Career: Mid Career
Job Location: Dubai
Salary: AED 3001-3500
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Contact No.: 0521732081
Email: [email protected]
Street: Dubai
City: Dubai

Description
Job Title: IT Support Specialist

Location: Dubai, UAE

Employment Type: Full-time

About Us:
Our company is dedicated to providing innovative solutions to our clients. We are currently seeking a skilled and customer-focused IT Support Specialist to join our team. If you have a passion for technology and a knack for solving technical issues, we invite you to apply for this position.

Responsibilities:

  • Provide technical support and troubleshooting assistance to end-users via phone, email, chat, or in-person.
  • Diagnose and resolve hardware, software, and network issues reported by users, including desktops, laptops, printers, peripherals, and mobile devices.
  • Install, configure, and maintain computer systems, software applications, and network components to ensure optimal performance and security.
  • Set up and support user accounts, permissions, and access rights in accordance with company policies and procedures.
  • Collaborate with IT team members to escalate and resolve complex technical issues and coordinate hardware repairs or replacements as needed.
  • Assist with the implementation and maintenance of IT infrastructure, including servers, switches, routers, firewalls, and wireless networks.
  • Conduct regular system updates, patches, and backups to safeguard data and maintain system integrity.
  • Create and maintain documentation, knowledge base articles, and training materials to support end-user self-help and troubleshooting.
  • Stay informed about emerging technologies, industry trends, and best practices in IT support and contribute to continuous improvement initiatives.

Requirements:

  • Bachelor’s degree in information technology, computer science, or a related field preferred.
  • Proven experience in IT support, help desk, or technical support roles.
  • Strong knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office, Google Workspace).
  • Familiarity with computer hardware components, peripherals, and mobile devices.
  • Basic understanding of networking concepts, protocols, and troubleshooting techniques.
  • Excellent problem-solving skills and the ability to analyze and resolve technical issues in a timely manner.
  • Strong communication and interpersonal skills, with the ability to interact professionally with users at all levels of the organization.
  • Customer-focused mindset and a commitment to providing high-quality support services.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) a plus.

Benefits:

  • Competitive salary based on experience and qualifications.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Training and development opportunities to enhance technical skills and knowledge.
  • Employee discounts on company products or services (if applicable).

WhatsApp:+971521732081.

To apply for this job email your details to hralishaqureshi@gmail.com

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