IT Support Specialist

Job Description:

• Offer technical support and troubleshooting aid to end-users concerning hardware, software, and network problems.
• Install, configure, and uphold computer systems, peripherals, and software applications.
• Record support tickets, resolutions, and procedures in a help desk system for documentation.
• Collaborate with IT team members to escalate and resolve intricate issues.
• Conduct user training sessions and generate support documentation as required.

Job Requirements:

• Possess an Associate degree or relevant certifications in Information Technology or a related field.
• Demonstrate proficiency in operating systems such as Windows, macOS, and Linux, as well as office productivity software.
• Showcase strong problem-solving and troubleshooting skills.
• Exhibit excellent customer service and communication abilities.
• Have the capability to work both independently and in a team environment.

Job Type: Full Time
Job Location: Abu Dhabi