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IT Support Principal Engineer

  • Dubai

Hexagon Asset Lifecycle Intelligence

About the job

Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is looking for an IT Support Engineer in Dubai.

Taking ownership of logged customer issues and ensure that a solution is delivered
Troubleshoot system, desktop/laptop and mobile problems, researching, diagnosing and solving hardware and software incidents
Respond to logged support calls within service level targets and timely escalating of unresolved issues to appropriate internal teams
Build new or replacement laptops/desktops for employees
Provide end-user support for a wide range of IT related problems/concerns

Windows Server and Network Administration including system backup
Document technical knowledge in procedures, forms, etc.
Involvement in special projects as required

Experience working in a similar position, preferably in a help desk environment
Experience with Windows Administration and Networking
ITIL tool experience for processing incidents and service requests
Knowledge of Windows based computing – desktop and server operating systems, basic IP networking, Microsoft productivity applications (Office 365 etc.) and typical IT peripheral devices such as printers, scanners, copiers etc.
Understanding of Microsoft Active Directory, maintenance of user and computer objects and access rights
Understanding of cybersecurity concepts and data security principles
Understanding of Cloud Technology (Azure) is an advantage
Experience in PowerShell and/or SharePoint is an advantage

Bachelor’s degree in information technology or Computer Science is an advantage
Excellent organizational skills with the proven ability to multitask in a busy environment
Attention to detail, accuracy and deadlines
Commitment to customer satisfaction, Self-improvement and initiative to improve systems and processes
Strong team player who exercises initiative and independent judgement

Excellent English communication skills (oral and written), other European languages are a preference
Exceptional communication skills both written and verbal with a professional telephone / virtual meeting behavior
Willing and able to travel in Europe

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