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IT Support Executive

  • Dubai

Fika Consultancy

Fika Consultancy is seeking a highly skilled and motivated IT Support Executive to join our team in Dubai. The ideal candidate will provide fast and reliable IT support, conduct maintenance work, and ensure security standards are met for all office and end-user devices.

Accountability, Goals, and Outcomes:

  • Provide fast and reliable IT support for IT purchases, repairs, replacements, backups, accesses, networking, etc.
  • Conduct periodic maintenance for employee devices, office equipment, and infrastructure, including software updates, cleanups, and antivirus scans.
  • Perform periodic reviews and audits of all IT costs (hardware, software, online subscriptions), analyze usage, and share reports with stakeholders.
  • Track all office equipment via an inventory management system.
  • Ensure security standards for the facility, office network, office devices, and end-user devices are met.
  • Provide technical support for quarterly company events to ensure an engaging experience for in-person and remote employees.
  • Document IT processes within the business.
  • Continuously improve current processes.

What You’ll Do:

  • Review and prioritize incoming support tickets and service requests via the ticketing system or other communication channels.
  • Diagnose and troubleshoot hardware, software, and network issues reported by end-users.
  • Assist end-users with software applications, operating systems, and hardware devices.
  • Provide guidance and instructions on using IT resources effectively and troubleshooting common problems independently.
  • Ensure the stability and security of IT infrastructure and perform routine maintenance tasks such as software updates, security patches, and system backups.
  • Maintain accurate records of IT assets, configurations, and support activities in documentation repositories or knowledge bases.
  • Collaborate with other teams and departments to resolve cross-functional issues, implement system enhancements, and ensure alignment with organizational goals.
  • Stay informed about emerging technologies, industry trends, and best practices in IT support through self-study, training courses, webinars, and professional networking.

What We’re Looking For:

  • A minimum of 2-3 years of experience with IT support.
  • A deep understanding of hardware, software, networking, and operating systems (Windows, Mac) to effectively troubleshoot and resolve technical issues.
  • Strong analytical and problem-solving skills to diagnose and resolve complex technical issues on time.
  • Effective time management skills to prioritize tasks, manage workload efficiently, and maintain KPIs.
  • Experience in managing IT vendors and suppliers.
  • Experience with managing cloud-based services such as Google Workspace, Zoom, Slack, Atlassian is a plus.
  • A fair understanding of cybersecurity threats, vulnerabilities, and best practices to effectively educate users and mitigate risks, experience with implementing security measures in a business.
  • Strong written and verbal communication and interpersonal skills.
  • A degree or relevant certification in IT is preferred.
  • Full fluency in English.

What We Offer:

  • Relocation assistance to Dubai, if required.
  • 22 working days off a year, with an annual flight allowance.
  • Free chef-cooked meals at our comfortable office on most days.
  • Flat hierarchies, constant learning, outstanding team atmosphere, dynamic international environment.

Join Fika Consultancy as an IT Support Executive in Dubai and be part of a dynamic team dedicated to providing top-notch IT support and solutions.

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