IT Support Engineer – GMS leadership

Job Description

Installing and configuring computer hardware, software, systems, networks, AV, printers, and scanners.
Handling Microsoft 365, Sharepoint, One Drive, Teams, Active Directory, Domain Controller, Avaya, Power App tasks
Act as a primary point of contact for users on hardware, software, and network related issue. Ensure customer satisfaction by providing the best solutions to their queries in timely manner.
Provide L1 support (onsite or remote) for users spread cross the GMS locations for solving the issue.
Oversee IT Day-today activity and conduct minor/major changes after seeking approvals.
Identify and solve software, hardware, network, LAN, Wi-fi, CCTV, Printer, Scanner, Fax, Telephony etc. related issue.

Repairing and replacing of devices, software, as necessary.
Active Monitoring and maintaining computer systems and networks and taking preventive and predictive measures
Creating and managing service desk tickets and providing resolution on the issue reported as per the SLA.
Ensure Data backup, patching of operating systems and application are carried out in a timely manner.
Managing of IT inventory and keeping a track of all hardware and software. Creating IT support repository documentation and FAQ with regular updates
Submit weekly progress report.