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Housekeeping Runner

  • Dubai

Bab Al Shams Desert Resort

Housekeeping Runner

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

As a Housekeeping Runner you would be responsible for executing your position’s responsibilities and driving company success through performing the following tasks to the highest standards.

Key Duties And Responsibilities

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing

• Ensure all rooms are cared for and inspected according to standards

• Protect equipment and make sure there are no inadequacies

• Notify superiors on any damages, deficits and disturbances

• Deal with reasonable complaints/requests with professionalism and patience

• Check stocking levels of all consumables and replace when appropriate

• Cleaning up spills with appropriate equipment.

• Notifying managers of necessary repairs.

• Collecting and disposing of trash.

• Assisting guests when necessary.

• Keeping the linen room stocked.

• Properly cleaning upholstered furniture.

• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

• Attend to guest requests such as, but not limited to, extra beds, baby cots and shoes sent for shining

• Ensure extra bed is well prepared before delivering to guest room along with third person amenities

• Inform Coordinator of the number of that particular extra bed immediately for tracking purpose

• Review assignment sheet and update completed assignments as well as ensure security of any assigned keys and walkie

• Greet guests immediately with friendly/sincere acknowledgement!

• Provide customer service to guests, including information about resort services, activities, and local attractions.

• Make sure that all requests are delivered in timely manner.

• Make sure that all items delivered to the guest rooms are clean and in working order.

• Transports dirty linens/towels, removes from corridor floors to the linen room and loading dock.

• Cleans/dusts corridors walls, base boards, vacuum carpets, clean windows, sanitize high touch areas and elevators.

• Remove trash and recycle materials to appropriate areas throughout the day.

• Make sure to complete all the Traces shared by Desk coordinator and do the bed set up.

• Check storerooms for availability of cribs, highchairs, Extra beds, water boxes, blankets, extra pillows, and bed rails and ensure they are in safe condition.

• Reports maintenance deficiencies to maintain room in compliance with resort standards.

• Replenishes linen and guest amenities in all HK pantries.

• Assists co-workers as requested.

• Work in a fast-paced environment, flexible with spontaneous demands from guests and for business needs.

• Always display professional image through appearance and conduct.

• Uses the following Personal Protective Equipment (PPE): gloves, safety shoes, safety glasses.

• Report defective, damaged, or lost PPE, or equipment that does not fit properly to management.

• Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.

• Carries out reasonable requests of supervisor or management.

Experience & Educational Requirements

• High School Diploma

• Previous experience in a hotel housekeeping Room attendant/HK Runner

• Previous experience cleaning- Luxury Hotels and restaurants

• Must use Personal Protective Equipment (boots, gloves, goggles), hand tools (mops, brooms), power equipment/tools.

• Some roles require additional specialized training in both procedure and ergonomic principles.

• Positive attitude (able to remain positive regardless of current task)

• Proactive (immediately communicates concerns and reacts to situations)

• Understands importance of Safety in all aspects of work performance and personal accountability for safe behaviours

• Willing to get dirty and clean up others’ messes.

• Receptive to special requests

• Good verbal and written communication skills

• Enthusiastic about interacting and helping Guests and Cast

• Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete training.

• Constantly walking/standing

• Occasionally pushing/pulling up to 40 lbs., frequently up to 15 lbs.

• Occasionally lifting to 40 lbs., frequently up to 15 lbs.

• Occasionally pushing/pulling metros weighing up to 200lbs.+

• Frequent Bending / Twisting / Kneeling

• Frequent use of hands; Constant repetitive wrist motion.

• Occasionally working outside; frequent exposure to sun and wet or slippery surfaces.

• Use of water in most cleaning assignments

• Work with approved chemicals and cleaning supplies.

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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