Guest Relations Manager, Nobu

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

Job Summary

The position of GRM will focus on the handling and booking of the higher end/top tiered guests arriving at any/ all Tao Group venues located in ATR (and other markets as needed). Responsible for sourcing and servicing new business in and out of the Dubai Market.

GUEST SERVICE REQUIREMENTS:

Provide a friendly, personal demeanor with a willingness to interact

Provide professional and friendly guest services

Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Responsible for developing and maintaining relationship with new and existing clients

Execute the servicing of the clients by networking, socializing, and hosting

Target various groups for hosting events at our venues

Build guest loyalty by exceeding all expectations in service and dependability

Ensure guests are aware of various promotional events and supports the execution of them

Maintain pace with the monthly assigned GRM revenue goals

Cross promote all venues in Tao Group portfolio and meet assigned support requirements at the venues in which one may not work

Facilitate all guest reservation requests promptly and without error

All VIP table reservations must be entered into our CRM platform including; the guests full name, cell number, and email address (reservations without complete information will not be counted towards the minimum requirements and individual commissions will not be paid)

All assigned data collection, marketing, and social media tasks must be completed per management’s requests

Review nightly spend reports of targeted guests with the GRM team

Assist and/or completes additional tasks as assigned

WORKING KNOWLEDGE REQUIREMENTS:

Proficient in Windows Office, Mac OSX, POS systems

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must have good positive energy to make it through the day

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Must be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 50 lbs.

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, smell, and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.