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Front Office Duty Manager

  • Dubai

One&Only Resorts

Front Office Duty Manager

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Duty Manager, to join the Front Office team at One&Only The Palm Hotel, Dubai.

In this role, you will be responsible for ensuring the smooth operation of our reception area ensuring our guest satisfaction is to the highest standard through supporting and working with our company procedures & policies. In this position you will report to the Front Office Manager and directly supervise shifts of up to 10 colleagues at a time.

Key Requirements:

Proven experience within a 5-star hotel or resort environment
Demonstrate experience in a supervisory capacity within a front office department
Can make sound independent decisions and deal with guests and colleagues at all levels
You will also display sound communication skills and have confident and mature persona
Fluency in English Language is essential and a second language such as French, German, or Arabic would be an advantage

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy and have the passion to make it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined.

We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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