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Data & Analytics Middle East Relationship Manager

  • Dubai

BNY Mellon

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” – 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Data & Analytics Middle East Relationship Manager (Senior Vice President) to join our Growth Ventures – Data & Analytics team. This role is located in Dubai.

Position Summary:

We are seeking a highly motivated relationship manager in the Middle East. The desirable candidate will independently develop the strategic plan for managing and growing existing client relationships, with a focus on revenue retention, revenue growth and client reference ability. Identifies opportunities to evolve client business for incremental account growth. Serves in a consultative role to the client, advising client top leadership on the best way to achieve short- and long- term strategic goals. From a global, bank-wide perspective, assigned moderate to large emerging client accounts with high-growth potential and increased complexity of strategic needs across a region or globally. Has developed significant expertise on industry trends, competitor services/offerings and clients’ business environment. As the client advocate, is an experienced leader who has the “sphere of influence” to bring the Asset Servicing organization to these strategic clients in order to drive Data & Analytics’ portfolio of product and services.

In this role, you will make an impact in the following ways:

  • Independently develops the strategic plan for managing and growing existing client relationships, with a focus on revenue retention
  • Identifies opportunities to evolve client business for incremental account growth
  • Serves in a consultative role to the client, advising client top leadership (C-Suite) on the best way to achieve short- and long- term strategic goals. Assigned clients are key to the business units achievement of its goals.
  • Act as internal/external escalation point for portfolio of clients leveraging Data and Analytics solutions
  • Promotes firm services/product offerings that solve client challenges and achieve account growth.
  • May evaluate and structure deal (pricing, contract terms, etc.) to ascertain the optimal terms for both the client and the firm
  • Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction and strategic alignment with firm services/product offerings
  • Continually evaluate client needs and ensure sustained client engagement
  • Provide clients with industry expertise sharing trends as well as current and potential impact on the client business model
  • Typically recommend product/service enhancements internally in order to fill underserved client interests and recommend product/services directly to the client
  • Assess risk levels for assigned clients and develop action plans for client retention
  • Own Data & Analytics client RAG updates using full knowledge of client relationship status
  • Engage in early stages of client lifecycle to share ownership of key implementation decisions
  • Develop, track and report on relationship strategy/results for assigned client portfolio
  • Contribute to the development of team/unit metrics, dashboards and roadmaps
    Identify and align with broader BNYM products and services to solve client’s business problems
  • Contribute to BNYM Commercial Model and Strategic Account Plans as applicable
  • Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams
  • Keep abreast of client account activity occurring throughout the firm and serve as the ultimate escalation point for client satisfaction
  • Work with clients to ensure awareness of product enhancements, new capabilities and maintaining regular adoption of the latest releases
  • Conduct service review meetings and assist in client training, sharing of market information/experience. May prospect new clients in a similar industry or segment of existing clients. Contribute to the development of overall RM strategies for the unit
  • May work with other Relationship Managers and/or marshal firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and to proactively inform clients of industry developments or firm thought leadership
  • Recommend areas for firm thought leadership efforts based on client feedback and may deliver thought guidance feedback both internally and externally to clients
  • Attend industry events and conferences to remain visible in the market and remain current on industry trends and competitor services/offerings

To be successful in this role, we’re seeking the following:

  • Extensive years in Relationship Management, Sales, Client Service, or Account Management in
  • Financial Services industry with focus on investment managers and fund companies
  • Bachelor’s degree in business or a related discipline, or equivalent work experience required; MBA or other advanced degree preferred
  • Has developed significant expertise on industry trends, competitor services/offerings and client’s business environment

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

  • Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion, 2023
  • Bloomberg’s Gender Equality Index (GEI), 2023
  • Human Rights Campaign Foundation, Corporate Equality Index, 2023
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2023
  • Forbes Blockchain 50, 2023

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

To apply for this job please visit eofe.fa.us2.oraclecloud.com.

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