Customer Service Specialist

Your Role

Daily processing & execution of customer orders while ensuring a close follow-up with Transport planning team in order to ensure a best-in-class service to our customers.
The jobholder will play a key role of coordination between Customers, 3PLteam, Sales Team & Transport Planning team – taking the ownership of the orders execution

A Typical Day

Responsible for the order management of all retail & e-commerce accounts in UAE region
Direct order / bulk order shipment processing for Project or consignment orders
Review and verify orders information’s and shipping details to ensure 100% accuracy. Identify and assess customer’s needs to achieve satisfaction
Following up with warehouse for stock readiness & delivery planning
Alignment with the logistics team for dispatches and confirming the proof of delivery
Alignment with Finance to identify any credit risks
Marketing promo delivery and Customer / Retailer return order processing
Continuously ensuring the highest service level and OTIF
Coordinate with internal teams in case of any delivery deadlines, shortages, disputes etc
Participate in the implementation of projects for Service Level and OTIF target achievement
Build sustainable relationships and trust with customers through open and interactive communication
Follow communication procedures, guidelines and policies
Maintains a positive, empathetic, and professional attitude toward customers always
Provides feedback on the efficiency of the customer service process

Go the extra mile to engage customers and ensure their satisfaction
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