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Customer Service Representative

  • Dubai

Industry: Consumer Goods
Career: Entry Level
Job Location: Dubai
Salary: AED 3001-3500
Experience: Less than 1 Year
Job Type: Full Time
Gender: Any
Contact No.: 0563621027
Email: [email protected]
Street: Deira
City: Dubai

Description
Job Title: Customer Service Representative

Job Overview:
We are seeking enthusiastic and dedicated individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and assistance with inquiries, orders, and concerns.

Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Provide accurate information about products, services, and policies.
  • Assist customers with placing orders, processing returns, and resolving issues.
  • Maintain a high level of professionalism and empathy in all customer interactions.
  • Collaborate with other departments to ensure timely resolution of customer issues.
  • Keep detailed records of customer interactions and transactions.
  • Identify and escalate priority issues to the appropriate channels.
  • Stay up-to-date on company products, promotions, and policies.

Requirements:

  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Empathy and patience when dealing with customer concerns.
  • Proficiency in computer systems and customer service software.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • High school diploma or equivalent.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • Positive and supportive work environment.

WhatsApp: +971563621027

To apply for this job email your details to hrnoorahmed1@gmail.com

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