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Customer Service Representative

  • Dubai

Industry: Retailing
Career: Mid Career
Job Location: Dubai
Salary: AED 3001-3500
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Contact No.: 0521732081
Email: [email protected]
Street: Dubai
City: Dubai

Job Title: Customer Service Representative

Location: Dubai, UAE

Job Type: Full-time

Job Summary:
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience. The ideal candidate should have excellent communication skills, a friendly demeanor, and a passion for helping others.

Key Responsibilities:

  • Answer incoming calls, emails, and live chat messages from customers promptly and professionally
  • Provide information about products or services, including pricing, features, and availability
  • Assist customers with placing orders, processing payments, and tracking shipments
  • Address customer inquiries, concerns, and complaints in a timely and empathetic manner
  • Troubleshoot technical issues and provide step-by-step instructions to customers as needed
  • Escalate complex issues or unresolved complaints to the appropriate department or supervisor
  • Follow up with customers to ensure their needs have been met and resolve any outstanding issues
  • Maintain accurate records of customer interactions, including notes and resolutions, in the customer relationship management (CRM) system
  • Collaborate with other departments, including sales, marketing, and operations, to coordinate customer service efforts and improve overall customer satisfaction
  • Stay informed about product updates, promotions, and company policies to provide accurate information to customers


  • High school diploma or equivalent
  • Previous experience in customer service or a related field preferred but not required
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving skills and the ability to think quickly on your feet
  • Patience and empathy when dealing with customers, including those who may be upset or frustrated
  • Proficiency in computer applications such as Microsoft Office and experience with CRM software or systems
  • Ability to work well in a team environment and collaborate effectively with colleagues
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays


  • Competitive hourly wage
  • Health insurance options
  • Paid time off and holiday pay
  • Opportunities for career advancement within the company
  • Employee discounts on products or services


To apply for this job email your details to

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