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Customer Service Representative

  • Dubai

Industry: Facility Management
Career: Entry Level
Job Location: Dubai
Salary: AED 3501-4000
Experience: Less than 1 Year
Job Type: Full Time
Gender: Any
Contact No.: 0521203963
Email: [email protected]
Street: 27th street
City: Dubai

Description
Job Opportunity: Customer Service Representative
Location: Dubai, UAE

We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Dubai. As a Customer Service Representative, you will be the first point of contact for our customers and play a key role in providing exceptional service and support.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product information, pricing, availability, and order processing.
  • Resolve customer complaints, issues, and concerns with empathy and efficiency.
  • Maintain accurate records of customer interactions and transactions.
  • Coordinate with other departments to ensure prompt resolution of customer inquiries.
  • Follow up with customers to ensure satisfaction and gather feedback.
  • Identify opportunities for process improvement and customer service enhancements.
  • Stay up-to-date with product knowledge, company policies, and industry trends.
  • Adhere to customer service standards and protocols.
  • Collaborate with team members to achieve customer service goals and targets.

Requirements:

  • Bachelor’s degree or equivalent experience in customer service or a related field.
  • Proven experience in a customer service role, preferably in a retail or service industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask, prioritize tasks, and work under pressure.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Positive attitude and a passion for delivering exceptional customer experiences.
  • UAE residency or work permit is required.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Training and development programs.
  • Supportive and collaborative work environment.

WhatsApp at 0521203963.

To apply for this job email your details to dubaisjobs32@gmail.com

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