Customer Service Representative

Industry: Retailing
Career: Mid Career
Job Location: Dubai
Salary: AED 3001-3500
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Contact No.: 0521732081
Email: [email protected]
Street: Dubai
City: Dubai

Description
Job Title: Customer Service Representative

Location: Dubai, UAE

Job Type: Full-time

Job Summary:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. The Customer Service Representative will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our company. The ideal candidate should have excellent communication skills, a friendly demeanor, and a passion for helping others.

Key Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries and providing information about products or services
• Assist customers with placing orders, processing returns, and resolving issues in a timely and professional manner
• Respond to customer inquiries via phone, email, or chat, providing accurate and helpful assistance
• Maintain a thorough understanding of company policies, procedures, and products to effectively address customer needs
• Collaborate with other team members and departments to resolve customer issues and improve overall customer satisfaction
• Keep detailed records of customer interactions and transactions using our customer relationship management (CRM) system
• Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences
• Follow up with customers to ensure their satisfaction and address any additional concerns or questions

Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred but not required
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and the ability to remain calm under pressure
• Proficiency in computer applications such as Microsoft Office and experience with CRM software is a plus
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Friendly and outgoing personality with a genuine desire to help others
• Willingness to work flexible hours, including evenings, weekends, and holidays

Benefits:

• Competitive hourly wage or salary
• Opportunities for career advancement and professional development
• Health insurance options (if applicable)
• Paid time off and holiday pay
• Employee discounts on company products or services

WhatsApp:+971521732081