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Customer Service Representative

  • Dubai

Industry: Hotels/Restaurant
Career: Mid Career
Job Location: Dubai
Salary: AED 3001-3500
Experience: 1 – 2 Years
Job Type: Full Time
Gender: Any
Contact No.: 0521732081
Email: [email protected]
Street: Dubai
City: Dubai

Job Title: Customer Service Representative

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We pride ourselves on our commitment to excellence, integrity, and customer satisfaction. As we continue to grow, we are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives.


  • Serve as the first point of contact for customers via phone, email, chat, or in person, addressing inquiries, resolving issues, and providing assistance in a timely and professional manner.
  • Listen actively to customers to understand their needs, concerns, and expectations, and provide accurate and helpful information, solutions, or recommendations.
  • Process orders, returns, and exchanges, and assist customers with product selection, pricing, and availability inquiries.
  • Handle customer complaints and escalations with empathy and professionalism, striving to achieve a satisfactory resolution and maintain customer loyalty.
  • Input and maintain accurate records of customer interactions, transactions, and account information in the company’s database or CRM system.
  • Collaborate with cross-functional teams, including sales, logistics, and technical support, to coordinate and facilitate customer requests and ensure timely resolution of issues.
  • Stay informed about company products, services, policies, and promotions to effectively address customer inquiries and promote customer engagement and retention.
  • Follow established customer service protocols, processes, and quality standards to ensure consistency and compliance with company policies and procedures.
  • Identify opportunities for process improvements and customer service enhancements, and contribute ideas and feedback to support continuous improvement initiatives.
  • Uphold a positive and professional image of the company and its brand through exemplary customer service and communication.


  • High school diploma or equivalent; additional education or training in customer service or related fields is a plus.
  • Proven experience in customer service roles, with a strong track record of delivering exceptional service and building positive customer relationships.
  • Excellent communication skills, both verbal and written, with the ability to articulate information clearly and effectively.
  • Strong problem-solving and conflict resolution abilities, with a customer-centric approach to handling inquiries and resolving issues.
  • Proficiency in using computers and customer service software, with the ability to navigate multiple systems and applications simultaneously.
  • Ability to work independently and collaboratively in a fast-paced environment, with a high degree of accuracy and attention to detail.
  • Empathy, patience, and a genuine desire to help customers and ensure their satisfaction.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays, based on business needs.
  • Positive attitude, resilience, and adaptability to manage challenging situations and maintain professionalism under pressure.


  • Competitive salary or hourly wage based on experience and qualifications.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional development and career advancement within the company.
  • Positive and inclusive work environment with a focus on teamwork and employee well-being.


To apply for this job email your details to

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