Customer Service Representative

Customer Service Representative 45 Vacancies in Aurawoo UAE

Job Country: UAE
Job Industry: Customer & Contact Service
Job Profile: Customer Service Representative
Training Duration: 1 month
Number of Jobs Opening: 45
Salary: ( 100000 – 200000 Per Month)

Job Type: Full Time
Visa: Provided by company
Food: Provided by company
Accommodation: Provided by company
Air ticket: Provided by company
Medical Insurance: Provided by Company
Commuting to job location: Provided by company
Required Experience: 1 Year
Minimum Education Level: Bachelor’s Degree
Primary Language Requirement: English
Level of Language: Beginner
Secondary Language Requirement: English
Employee Acceptance: International
Work Location: Work at Office/Being at Work
Hiring Need: Immediate

A customer service representative in Dubai, UAE, plays a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. They serve as a point of contact for customers, representing the company and maintaining positive customer relationships.

• Key Responsibilities: Customer Support: Provide prompt and professional assistance to customers via phone, email, or chat, addressing inquiries, concerns, and providing product or service information.
• Issue Resolution: Resolve customer complaints or issues by investigating problems, offering appropriate solutions, and following up to ensure customer satisfaction.
• Order Processing: Process customer orders, including order entry, tracking, and coordinating with relevant departments to ensure timely and accurate order fulfillment.
• Product Knowledge: Maintain a comprehensive understanding of the company’s products, services, pricing, and promotions to effectively address customer inquiries and provide recommendations
• Communication: Communicate clearly and effectively with customers, demonstrating active listening and empathy while conveying information accurately and professionally.
• Documentation: Accurately document customer interactions, inquiries, and resolutions in the company’s customer relationship management (CRM) system.
• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences.
• Escalation Handling: Escalate complex or unresolved issues to appropriate departments or supervisors, ensuring timely resolution and customer satisfaction.
• Customer Feedback: Collect and relay customer feedback, suggestions, or concerns to relevant departments to contribute to ongoing process improvements and enhance customer experience. Build and maintain positive relationships with customers, fostering loyalty and ensuring repeat business.

• Requirements: Education: A high school diploma or equivalent is typically required, but additional customer service training or certifications may be advantageous.
• Communication Skills: Excellent verbal and written communication skills in English, with the ability to effectively convey information and actively listen to customers.
• Empathy and Patience: Demonstrate empathy, patience, and a customer-centric approach when dealing with customer inquiries or concerns.
• Problem-Solving: Strong problem-solving skills to identify issues, analyze situations, and provide appropriate solutions to customer problems.
• Multitasking: Ability to handle multiple tasks simultaneously, such as managing phone calls, responding to emails, and updating customer records. Basic computer skills to navigate customer service software, CRM systems, and other relevant applications.
• Teamwork: Collaborate effectively with team members and other departments to ensure seamless customer service and issue resolution.
• Adaptability: Flexibility to adapt to changing customer demands, company policies, and procedures.
• Professionalism: Maintain a professional and courteous demeanor, adhering to company policies, and representing the organization positively.