About the job\nWheely is a Swiss-founded British luxury services company. We lean into both cultural identities: Swiss privacy and British prestige hospitality. Our product combines highly-trained chauffeurs, fine in-car experiences, and instant journey availability via a well-designed app.\n\nOver the next 5-10 years we plan to build out and offer a full portfolio of luxury personal services, allowing clients to protect their time beyond just chauffeuring.\n\nWe are entering the world's megacities one at a time\u0097having started with London, Paris, Moscow, and Dubai. We are a Series B scale-up, and have raised $28 million to date.\n\nAbout The Role\n\nWheelys Customer Service eam are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs and passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers' preferences and delighting them with our service.\n\nA successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.\n\nWhat you will be doing\nBe responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails\nProtect our customer's time by adhering to operational SLAs\nProvide exceptional customer service by adhering to our rigorous luxury communication standards\nMaintain customer satisfaction targets\nInvestigate and resolve customer and chauffeur issues quickly and efficiently\nUnderstand, prioritise and escalate our customer's feedback to senior management and relevant teams\nContribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company\n\nRequirements\n\nMust-have:\nPassion for exceptional customer service\nExperience in a customer-facing role in the luxury service industry\nExcellent interpersonal and communication skills\nThe ability to thrive in a fast-paced high volume contact center\nFluency in both spoken and written English\nFlexibility, to be able to do shift work including nights and weekends, in the office\nTechnically proficient\n\nNice to have:\nAdditional languages- French, German, Spanish, Arabic, Chinese\nExperience in a call centre\n\nWhat we Offer\nCompetitive salary and equity package\nMonthly credit for journeys with Wheely\nPrivate health insurance\nProfessional development subsidies\nLanguage allowance for desirable languages\nLunch allowance\nBest-in-class equipment\n\nWheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.