Who We Are\nWe are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.\n\nTo fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.\n\nOur Customer Care trainee is primarily customer experience oriented and will be involved in creating and building relationship with our customers through managing their enquiries, waiting list, preferences, etc. Most importantly, our Consultant will provide exceptional service levels to ensure that our customers enjoy the best shopping experience when getting in touch with us\nWhat You'll Be Doing\nAnswering calls and Emails\nSending template emails for the undelivered emails\nDispatching orders to the courier\nMonitoring the flow of the orders\nInbound and outbound calls\nWhat You\u0092ll Need To Succeed\nFluent Arabic and English\nGreat Communication skills\nflexible to work evening shifts\nExcellent communication skills.\nAble to demonstrate a high level of technical ability and must show an affinity with the luxury consumer\nCommercial, sales driven approach is essential\nAbility to achieve results through influence and problem solving\nFlexible attitude and positive approach\nSelf-motivated, proactive and energetic\nTeam player\nWhat We Can Offer You\nWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.\n\nWe recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.