COORDINATOR CUSTOMER SERVICE GCC\nDubai, United Arab Emirates\n\nSPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application. \n\nYOUR TALENT\n\nEducation: Preferably with a bachelor\u2019s degree\n\nExperience: Minimum 1-2 years of experience of sales and\/or customer service\n\nCapabilities:\n\n \tA strong customer service focus\n \tExcellent communication skills and a proven ability to develop long lasting relationships with our key accounts\n \tAbility to contribute to a team environment where performance is measured\n \tExperience in working under pressure to meet deadlines and conflicting priorities\n \tStrong Microsoft Office skills are essential.\n \tTeam Player with high level of collaboration\n \tExcellent command of English language\n \tExperience in SAP preferred but not mandatory\n\nYOUR MISSION\n\n \tDeliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.\n \tProcess and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs\n \tChecks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.\n \tChecks stock provisions of open orders, and follows up pending blocked orders\n \tKeep order book up-to-date reflecting customer cancellations, Purchase drops etc.\n \tProcess customer shipment claims or return requests following existing Company policies, procedures, and programs.\n \tProvide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.\n \tTransfers seasonal orders to SAP; sets customer discounts and determines net order amounts\n \tWork towards both independent and team KPI\u2019s to improve business standards, service levels and financial results.\n \tCoordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.\n \tManager Ad-hoc projects and reports as required by the line manager.\n \tPrepares Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation and Physical Inventory reports.\n \tPrepares Daily Order Fulfilment report in sales order period.\n \tEnsuring all packed shipments are invoiced in SAP accurately\n\n\n\nPUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.\n\nPUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.