The mission of Coordinator is to actively contribute to coordinate, support and monitor execution of physical inspections, surveys and ensure reports generated are in accordance with pre-shipment & commercial contracts mandates to comply set procedures, process, and guidelines.\n\nThe Coordinator will have the responsibility to register all the inspection job information into salesforce and to store all associated reports\/ certificates\/ invoices and other communications in it to maintain the KPI.\n\nYou must be ensuring that timely reports\/ Certificates and updates must be deliver to clients at any point of time with the aim of continued business relationships and their satisfaction to our Services.\nMain Accountabilities\nDownload\/apply standard forms available in Cotecnet to perform\/execute operational functions for various contracts, as and when required.\nTo schedule local & network [Overseas] inspections in close liaison with Inspection Supervisor. Coordination of Various kinds of local and international Commercial inspections as and when required.\nResponsible for the overall performance of the inspections performed.\nUnderstand the scope of work, the requirements as per relevant ISO standard, Letter of Credit, Clients specification\nUnderstand and clarify inspection requirement for non-standard jobs.\nEnsure to follow file checklist. Keep a track\/inventory of security products and keep management updated with monthly reports\nDispatch final certificate \/ report to Client as per agreed rate\/ service offer.\nFor each client the contract\/service offer clearly outlining Scope of work, fee structure, terms and conditions of business\nDispatch samples for lab analysis for testing as per applicable standard and follow up with lab for test results\nHandling of any observations\/ discrepancies\/ clarifications for any job instructions.\nCustomer complaints\/ dissatisfaction shall be brought to attention of Business \/ Technical Manager and \/ or General Manager immediately.\nOrganize a proper filing\/ tracking system at your area for identification and location of files with easy access during execution process.\nCheck compliance of inspection reports against FIM and final documents with internal procedures vide import regulations\nScrutinize survey reports in required set formats to comply the global procedures and standard.\nEnsure that the Inspection \/ survey reports dispatched are specific to client\u0092s requirement and addresses all detail as referred to in particular scope of work\/ intervention\nTimely update of details of each individual file in salesforce and its timely closing.\n`Statement of Account\u0092 posted to Client on monthly basis & payment follow up.\nObtain\/retrieve Client feedback: Client Satisfaction questionnaire, as and when required by the Management.\nAll queries and complaints are answered professionally within the set time limit. Ensure all details documented with proof for respective files.\nLiaising with clients. Attending meetings as and when required with Suppliers\/Agents with professional service rendered.\nAdditional duties in coordination with the Inspection Department or as assigned\nReview and verify accuracy of data. Provide support as required, for the efficient functioning of a team-oriented office environment\nQualification & Experience Qualifications, Experience and Technical Skills\nGraduate in any discipline.\nMinimum 2 years experience in Testing, Inspection & Certification (TIC) Industry.\nGood Analytical skills with proficiency in English.\nAbility to work under pressure and to resolve conflicts if any.\nShall possess good risk assessment skills\nCreative problem solver who thrives when presented with a challenge.\nFluent communication in person, on the phone, and in email.\nCOMPETENCIES\nFlexibility \u0096 Ability to work on his own initiative.\nCustomer Focus\nLearning Ability \u0096 Be open to constant learning through academics and experience.\nSituational Adaptability\nCooperation and contribution to Team Success \u0096 To work as a team player. Share information and idea with others.