IHG Hotels & Resorts
First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Club Lounge Receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests;
Accurately and promptly fulfilling Guests requests;
Maintain a high level of knowledge which affects the Guest experience;
Demonstrating a service attitude;
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
Greets guests at all times in a friendly and helpful manner and attempts to learn and use guests name at every opportunity.
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
Attends to guests complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
Takes personal interest and pride to ensure that the front office and desk area is kept clean and in an orderly state at all times.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
Registers and rooms all arrivals according to established procedures.
Whenever possible to anticipate guests needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
Ensure all messages received for guests are passed on accurately and as quickly as possible.
Ensure a sound knowledge of the local area regarding history, places of interest and special events where further information can be obtained.
Ensure all customers receive a fast efficient and friendly and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of Front Office.
Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
Must ensure high recognition of Club and Ambassador Members in order to achieve high scores in the HeartBeat survey.
Ensure maximum involvement in the Heartbeat program in order to obtain higher results.
Responsible and attends to guests request of using the service of safety box at all times.
Knows restaurants operating hours and specials / promotions within the operation as well as catering space requirements and locations.
To apply for this job please visit careers.ihg.com.