We are looking for an experienced Call Centre Agent to join our dubizzle pro motors team in Dubai. You will handle high volumes of inbound calls and outbound calls whilst working closely with the field sales team..
Bayut & Dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
In this role, you will:
Handle high volumes of inbound calls and enquiries from numerous channels
Meet our customer SLAs to ensure customer satisfaction
Deal with outbound calls to target potential customers and be required to meet conversion quotas and KPIs
Handle calendar appointments for the field sales team
Manage and handle customer complaints, escalating to the relevant stakeholders and ensuring accurate reporting
Handle customer enquiries and emails
A minimum of 12 months experience working in a call center/tele sales role
Experience in a fast paced role requiring continuous multitasking (you will handle a constant stream of inbound calls whilst also answer customer emails) ream of inbound calls while also having to answer client WhatsApp messages)
Flexible with working hours
Available 6 days a week and potentially Fridays
Hard working, willing to go above and beyond to deliver
A fast paced, high performing team.
Multicultural environment with over 40 different nationalities
Competitive Tax-free Salary
Comprehensive Health insurance
Annual Air Ticket Allowance
Employee discounts at multiple vendors across the emirates
Learning & Development
Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To apply for this job please visit apply.workable.com.