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Assistant Front Office Manager

Rosewood Hotel Group

General Information
Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Rooms – Front Office
Job Type
Full-time Permanent
Job Description
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OVERVIEW/BASIC FUNCTION:

Responsible for the management of all aspects of the Front Office functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.

RESPONSIBILITIES:

  •  Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:
    a. All hotel features/services, hours of operation.
    b. All room types, numbers, layout, decor, appointments and location.
    c. All room rates, special packages and promotions.
    d. Daily house counts and expected arrivals/departures/ VIP’s.
    e. Room availability status for any given day.
    f. Scheduled in-house group activities, locations and times.
  • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
  •  Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
  • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
  • Ensure that staff report to work as scheduled. Document any late or absent employees.
  • Monitor the staffs’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
  •  Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
  •  All other duties as required.

About Us
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Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

To apply for this job please visit careers.rosewoodhotelgroup.com.

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