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Assistant Front Office Manager – IHG

IHG

Hiring Assistant Front Office Manager IHG InterContinental, Ras Al Khaimah Mina Al Arab Resort, UAE.

We’re looking for Assistant Front Office Manager IHG to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

Every day is different, but you’ll mostly be:

  • Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
  • Engaging with guests to build personal relationships and remedy any complaints
  • Conducting regular front office inspections to ensure we’re making the right first impression
  • Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
  • Training team members on PBX procedures and taking the lead during an emergency or crisis

What we need from you:

  • Resort experience within a luxury brand
  • Min 1 year experience in similar role, in a resort setting
  • Strong skills and knowledge of Opera system
  • Excellent communication skills – written and oral
  • Adaptability to diverse market and team
  • Excellent guest experience skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

To apply for this job please visit careers.ihg.com.

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