About the role\nWe are recruiting for an Airport Services Agent based in Dubai, United Arab Emirates.\n\nIn this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.\nRole Accountabilities:\nDelivering the highest level of Customer Service at all customer touch points\nConstant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.\nSupervising service partners\u0092 activities for the smooth acceptance of passengers.\nDirecting Arriving\/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc\nChecking entry requirements (visas, residence permits) are met\nCoordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround\nHandling of company mail\nPerforming pre- and post-flight administration duties\nHandling baggage claims\nEnsuring compliance with QR Safety and Security requirements.\nOn Time Performance\nBe part of an extraordinary story\n\nYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You\u0092ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.\n\nOur best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what\u0092s never been done before.\n\nTogether, everything is possible\nQualifications\nTo be successful in this role you will need.\n\nHigh school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.\nKnowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.\nAbility to work shifts, including weekends, is essential.\nAbout Qatar Airways Group:\nOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We\u0092ve grown fast, broken records and set trends that others follow. We don\u0092t slow down by the fear of failure. Instead, we dare to achieve what\u0092s never been done before. So whether you\u0092re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.