AI Support Engineer (ITIL certification required)

Job Description

Hiring for a government client in Dubai.

· Bachelor’s degree in Information Technology, Computer Science, or Computer engineering from a recognized university.

· Knowledge in ISO20000 and certification in ITIL.

· 8 years of experience from a recognized organization including minimum 6 years in supporting AI applications and Systems.

· Excellent understanding and work experience with artificial intelligence’s technologies including machine learning, computer vision, natural language processing, and robotics, etc.[as2]

· Hands-on experience with one or more artificial intelligence’s frameworks and tools such as TensorFlow, Theano, Keras, Scikit-learn, Spark, Flume, Dataiku, Informatica, DevOps, MLOps, etc.

· Good understanding of the commercially available artificial intelligence platforms.

· Good experience of one or more programming languages to work with artificial intelligence frameworks such as SAS programming, Python, Java, Scala, R, or C++, etc.

· Excellent service management skills to develop and direct service desk function.

· Ability to initiate and direct service improvement projects in support of strategic and operational goals.

· Excellent communication skills; report writing and group facilitation; presentation and public speaking, excellent skills in high-end configured computer.

· Knowledge on latest developments of service management practices.

· Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

· Computer-literate performer with extensive software proficiency covering wide variety of applications.

· Exceptional listener and communicator who effectively conveys information verbally and in writing.

· Resourceful team player who excels at building trusting relationships with customers and colleagues.

· Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

· Innovative problem-solver who can generate workable solutions and resolve complaints.